inquiring with yva will tell her (mostly in the gaps between what she says and the blatant attempts to cover it up with Being Superior To All This and Loyal To Her Lady) that yva had never met gwen or been around her prior to being yanked from chambermaiding to replace the deceased mistress baudin and has very little insight into what "normal" is for her due to the fact it's basically been nonstop upheaval of one kind or another since she arrived, and gwen has been blatantly and purposefully shutting her out past the absolute bare minimum of her job. a lot of the things she'd expected to be doing, gwen doesn't want her around for.

HOWEVER, as a chambermaid she answered to mistress baudin until the housekeeper was sent to replace the first lady's maid (katell, an elf, now works for the inquisition), and is the source of some of the quiet corrections to how things are being done.

ALSO DEFINITELY HAVE A HIGHTOWN ADVENTURE, i think it'd be good to start poking that bear.